SedapTV is a brand owned by Engage Communications Sdn. Bhd. (Company No.: 1149803-K) (“SedapTV”). SedapTV Meal Kit (www.sedaptv.com/mealkit) is a product developed and sold by SedapTV.
These Terms and Conditions shall govern the supply of SedapTV Meal Kit to you by SedapTV.
At SedapTV, we are committed to making your shopping easy and fuss-free.
Before accessing or using our website, please read the following terms and conditions before making any purchases with us. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions herein. If you do not agree to all the terms and conditions of this agreement, then you may not access the website, use any services or make any purchases with us. If these Terms & Conditions are considered an offer, acceptance is expressly limited to the terms stated.
Making a purchase
We are not able to cancel, amend or combine orders that are made separately and that have been successfully paid for. Please ensure that all items, quantity and address are correct before making full payment.
We deliver all orders made before 12pm, Monday – Friday on the same day via third party delivery partners except public holidays (Malaysia). Order received after 12pm will be delivered on the following business day or on the selected business day of your choice
Once the Dispatch Confirmation is emailed to you, your products are under the responsibility of our third party delivery service providers and we shall not be responsible for lost parcels in transit if proof of postage is supplied. Any claim will have to be made with our third party delivery service providers and we will make reasonable efforts to assist in compensation claims (if any).
All payments have to be made by means specified by SedapTV. Payments shall not be deemed to be made until the full amount of funds have cleared.
Prices and shipping rates are subject to change without notice but changes will not affect orders that have already been accepted.
If you are unhappy with your Product for a legitimate reason such as:
- the box was missing ingredients; or
- the box contains incorrect items;
We will offer an appropriate refund if it can be shown that the Product you were charged for was not provided as it should have been. Depending on the circumstances, we may, at our sole discretion, provide a full or partial refund of the purchase price, or provide you with a Store Credit Voucher to be applied to future orders.
You must contact customer service at [email protected] or on our Whatsapp within twenty-four (24) hours of receiving your delivery to qualify for any refund.
We warrant to you that any Product purchased from us through the SedapTV Website, APP & Official WhatsApp will, on delivery:
- conform with its description;
- be of satisfactory quality; and
- be reasonably suitable for all the purposes for which products of that kind are commonly supplied.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- strikes, lockouts or other industrial action;
- civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
- fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
- impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
- impossibility of the use of public or private telecommunications networks; and
- the acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia and the parties irrevocably agree to submit to the exclusive jurisdiction of the courts of Malaysia.